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Returns Policy

Returns

To return a Get a Grip Studio product: Please notify us of your intent to return by email to info@getagripstudio.com . Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it along with your order/invoice number. Please print a copy of your order and include it in the return package clearly wrinting the order number on the outside of the package. Please re-use the packaging your product arrived in where possible to reduse waste.

What can be returned: Items which have not been customised in any way can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. Returns for faulty products whether customised or not will be accepted if notification is received within 7 days of receipt of the product.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase or for any customised items (any product with an added/applied custom print). 

Returns for refund: must be made within 14 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges unless the items are faulty.

 

Send the package to:

Sustainable Supply LTD - Returns
Unit 34 Stirchley Trading Estate Hazelwell Roa
Birmingham
West Midlands B30 2PF
United Kingdom

 

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